Accommodation Terms and Conditions
Scope of Application
[Article 1]
- The accommodation contract and contracts related to it, concluded between our facility and the guest, shall be based on the provisions of these terms. Matters not stipulated in these terms shall be governed by laws or generally established customs.
- If our facility agrees to special arrangements within the scope not contrary to laws and customs, such special arrangements shall take precedence over the provisions of the preceding paragraph.
Application for Accommodation Contract
[Article 2]
Those who wish to apply for an accommodation contract at our facility are required to provide the following information to our facility:
- Name of the guest, address, and contact information
- Date of accommodation and expected time of arrival
- Accommodation fee (generally based on the basic accommodation fee in separate table 1.)
- Other information deemed necessary by our facility
Establishment of Accommodation Contract, etc.
[Article 3]
- The accommodation contract is deemed established when our facility accepts the application under the preceding article. However, this is not applicable if our facility can prove non-acceptance.
- When the accommodation contract is established as per the preceding provision, the guest is required to make the specified application fee by the date designated by our facility, up to the basic accommodation fee for the accommodation period (or 3 days if it exceeds 3 days).
- The application fee is first credited towards the accommodation fee that the guest is ultimately required to pay. In the event of applying the provisions of Article 6 and Article 18, it is credited in the order of default penalty and compensation payment, and any remaining balance is refunded when making payment according to the provisions of Article 12.
- If the guest fails to make the application fee specified in the preceding paragraph by the date specified by our facility, the accommodation contract loses its effect. However, this applies only when our facility has notified the guest of the payment due date for the application fee.
Exemption from Payment of Application Fee under Specific Agreement
[Article 4]
- Notwithstanding the provisions of the preceding paragraph, the hotel may, in accordance with a specific agreement, exempt the payment of the application fee after the contract has been concluded.
- When accepting an application for a lodging contract, if the hotel does not request payment of the application fee as specified in the preceding paragraph or does not specify the payment due date for the application fee, it will be treated as being in accordance with the specific agreement in the preceding paragraph.
Refusal of Accommodation Contract Conclusion
[Article 5]
Our facility may refuse to conclude an accommodation contract in the following cases:
- When the application for accommodation does not comply with these terms and conditions.
- When there is no availability of rooms due to full occupancy.
- When the person intending to stay is deemed likely to engage in acts that violate the provisions of laws and regulations, public order, or good morals related to accommodation.
- When the person intending to stay is clearly identified as suffering from a contagious disease.
- When the person intending to stay is requested to bear an unreasonable burden beyond a reasonable scope related to accommodation.
- When accommodation cannot be provided due to natural disasters, facility malfunctions, or other unavoidable reasons.
- When it falls under the cases specified in Article 4 of the Kanagawa Prefecture Ryokan Business Law Enforcement Regulations.
Right of Lodger to Cancel the Contract
[Article 6]
- The lodger may request the hotel to cancel the lodging contract.
- If the lodger cancels the entire or part of the lodging contract due to reasons attributable to them (except when the hotel has specified the payment due date for the application fee in accordance with the provisions of Article 3, Paragraph 2, and the lodger cancels the lodging contract before making the payment), the hotel will charge a cancellation fee in accordance with the provisions of Schedule 2. However, in the event that the hotel agrees to the specific agreement under Article 4, the obligation to pay the cancellation fee when the lodger cancels the lodging contract shall be limited to the extent notified by the hotel when the lodger cancels the contract in accordance with that specific agreement.
- If the lodger does not arrive without giving notice to the hotel and it becomes 8:00 PM on the day of arrival (or 2 hours after the time specified in advance if the expected arrival time is explicitly stated), the hotel may consider the lodging contract as canceled by the lodger and process it accordingly.
Hotel's Right to Cancel the Contract
[Article 7]
The hotel may cancel the lodging contract in the following cases:
- When the lodger is recognized to have the potential to engage in acts that violate laws and regulations, public order, or good morals in relation to lodging, or is deemed to have committed such acts.
- When the lodger is clearly recognized as having an infectious disease.
- When the lodger is required to bear a burden beyond a reasonable range in relation to lodging.
- When the hotel cannot accommodate the lodger due to reasons arising from force majeure such as natural disasters.
- When the hotel falls under the provisions of Article 4 of the Enforcement Order of the Kanagawa Prefecture Ryokan Business Law.
- When the lodger engages in prohibited activities (limited to those necessary for fire prevention) such as smoking in the bedroom, mischief against firefighting facilities, or other prohibitions specified in the hotel's rules of use.
If the hotel cancels the lodging contract based on the provisions of the preceding paragraph, fees for lodging services that the lodger has not yet received will not be charged.
Lodging Registration
[Article 8]
On the day of lodging, lodgers must register the following information at the hotel front desk:
- Name, age, gender, address, occupation, and contact information of the lodger
- For foreigners: nationality, passport number, entry location, and entry date
- Departure date and expected departure time
- Any other information deemed necessary by the hotel
Room Usage Hours
[Article 9]
- The time during which lodgers can use the hotel rooms is from 3:00 PM to 10:00 AM the next morning. However, in the case of consecutive stays, excluding the arrival and departure days, rooms can be used throughout the day.
Compliance with Rules
[Article 10]
Lodgers must adhere to the rules established by the hotel while within the premises.
Business Hours
[Article 11]
- Front desk and cashier service hours
① Closing time: 10:00 PM
② Front desk service: 7:15 AM to 9:00 PM - Food and beverage (facility) service
① Breakfast: From 8:00 AM or 8:30 AM to the final service at 9:30 AM
② Dinner: From 6:00 PM or 6:30 PM to the final service at 8:30 PM
In the event of unavoidable circumstances, the hours mentioned in the preceding section may be temporarily changed. In such cases, appropriate notice will be provided.
Payment of Fees
[Article 12]
- The breakdown of fees payable by lodgers, including accommodation charges, is as specified in Appendix 1.
- Payment of the accommodation charges and other fees specified in the preceding section shall be made in currency.
- Even if the hotel provides the room to the lodger and it becomes available for use, accommodation charges will be incurred if the lodger chooses not to stay.
Hotel's Liability
[Article 13]
- The hotel shall compensate the lodger for damages caused during the performance of the accommodation contract and related contracts or due to non-performance thereof. However, this shall not apply if the cause is not attributable to the hotel.
- The hotel has taken out Ryokan Compensation Liability Insurance to address incidents such as fires.
Handling When the Contracted Room Cannot Be Provided
[Article 14]
- If the hotel cannot provide the lodger with the contracted room, the hotel will seek the lodger's understanding and, as much as possible, arrange alternative accommodation under the same conditions.
- If the hotel cannot arrange alternative accommodation despite the provisions of the preceding paragraph, the hotel will pay the lodger compensation equivalent to the cancellation fee, and this compensation will be applied to the damages. However, if there is no cause attributable to the hotel for the inability to provide the room, no compensation fee will be paid.
Handling of Deposited Items, etc.
[Article 15]
- If loss or damage occurs to items, cash, and valuables deposited by the lodger at the front desk, the hotel will compensate for the damage, except when it is due to force majeure. However, for cash and valuables, if the hotel has requested information regarding their type and value and the lodger has not provided it, the hotel will compensate up to 300,000 yen for the damage.
- If loss or damage occurs to items, cash, and valuables brought into the hotel by the lodger but not deposited at the front desk, and it is due to the hotel's intentional or negligent actions, the hotel will compensate for the damage. However, for items for which the lodger did not provide advance information about their type and value, the hotel will compensate up to 100,000 yen for the damage, except in cases of intentional or gross negligence by the hotel.
Storage of Lodgers' Baggage or Personal Belongings
[Article 16]
- If a lodger's baggage arrives at the hotel before their stay, the hotel will responsibly store it only with the lodger's prior consent and will deliver it to the lodger at the front desk during check-in.
- After the lodger checks out, if the lodger leaves behind baggage or personal belongings, the hotel will contact the owner once identified and seek their instructions. However, if there are no instructions from the owner or if the owner cannot be identified, the hotel will store the items for seven days, including the discovery date, and then dispose of them.
- The hotel's responsibility for the storage of lodgers' baggage or personal belongings in the situations described in the first two paragraphs shall be governed by the provisions of Article 15, paragraph 1 in the case of the first paragraph and paragraph 2 in the case of the second paragraph.
Responsibility for Parking
[Article 17]
- If a lodger uses the hotel's parking lot, regardless of whether the vehicle key is deposited, the hotel provides the parking space but does not assume responsibility for the management of the vehicle. However, if the hotel causes damage intentionally or negligently while managing the parking lot, it shall be liable for compensation.
Lodger's Responsibility
[Article 18]
If the hotel incurs damages due to the intentional or negligent acts of the lodger, the lodger shall compensate the hotel for the damages. For details, please refer to the PDF file:
→ Damage Compensation Details (PDF File)